Story behind Concept
Omni channel workshop was conducted for Telecom client and it was aimed to assess current Omni channel readiness of the client, conduct gap analysis, identify industry best practices and come up with roadmap of activities. Analytics data was key input for these journey maps
Key objective of this project was to identify behavior of the end user behavior from customer service perspective. Created target personas and sketched journey for the personas.
High resolution journey maps : http://ween03.axshare.com/
